Frequently asked questions

We price per job, not per hour. Answer a few questions in our instant estimate and you'll see an estimated price range straight away. We then review your details and photos or videos and confirm a final fixed price before anything is booked.

No — it's an estimate based on what you've told us. We confirm a fixed quotation once we've seen photos or a short video of the property. That way the price you agree is the price you pay.

They let us see the property's condition and size so your fixed price is accurate, and stop the price changing on the day because something wasn't visible. You can upload them in the estimate form or send them on WhatsApp.

No. Many customers give us access by key collection, a key safe or concierge. Keys and access details are handled securely and only shared with the team doing your clean.

Yes. We bring professional cleaning products and equipment. If you'd like us to use specific products, let us know when you request your quote. We do need running water and electricity at the property.

Yes, MAIDINUK is fully insured. Our Valuables & Damage Policy explains how we handle anything that goes wrong.

Central, North, East, South East, South West and West London, plus Greater London and surrounding areas subject to postcode and availability. Check your postcode in the instant estimate.

We're open 24 hours a day, 7 days a week. Tell us your preferred date in the estimate and we'll confirm availability with your fixed quote.

Once you accept your fixed quote we send an invoice. Your booking is confirmed when payment is received as set out on the invoice.

Tell us within 24 hours with photos and we'll arrange to come back and put it right. See our Booking Policy for details.